Terms and Conditions for flower shop services

These terms govern your use of our website and flower delivery services. Please review them carefully before using our platform or placing orders.

December 25, 2025. Updated for clarity.

Acceptance of terms

By accessing or using our flower shop website, you agree to these terms and conditions. If you do not wish to be bound, please discontinue use. Continued use constitutes acceptance of all conditions outlined below.

Key definitions

Certain terms used throughout these terms and conditions have the meanings outlined below.

• ‘Service’ means the floral arrangement, bouquet creation, and delivery services provided through our website.
• ‘User’ refers to individuals or organisations placing an order or accessing any part of our website.
• ‘Personal information’ means data that identifies or is linked to an individual as outlined in our policy.
• ‘Order’ refers to a request for product(s) submitted via our online store.

Use of services

Our website and flower delivery services are for personal use. Commercial or unauthorised use without written consent is strictly prohibited.

Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use our services. By placing an order, you confirm eligibility.

Some services may be region-restricted or unavailable in certain locations.

Your responsibilities

You are responsible for the information you provide and for complying with applicable laws while using our site and services.

• Provide accurate, up-to-date personal and delivery information.
• Do not use our site for illegal, fraudulent, or harmful purposes.
• Respect copyright and intellectual property within our website content.
• Pay for any charges related to orders you confirm (fees disclosed before order).

Prohibited uses

The following actions are prohibited on our site and services.

• Uploading false, misleading, or fraudulent information for orders or for account setup.
• Engaging in activity that disrupts service operations, such as hacking or sending malware.
• Attempting to resell, redistribute, or misuse our arrangements for commercial gain.
• Unauthorised collection or harvesting of others’ personal information.
• Posting or sharing content that infringes on the rights of third parties.

Intellectual property rights

All content, including images, designs, and logos, remains the property of Primoraeon and its licensors. Use of content is for personal, non-commercial purposes only, with written permission required for any other use.

User content

Users may submit feedback or messages. We reserve the right to use feedback to improve services.

Privacy of personal data

All collection and use of your information follows our Privacy Policy, which outlines your rights and our data handling. Please refer for more details. Read privacy policy

Legal disclaimers for floral services

Our services are provided as described. We make no warranties regarding outcomes or suitability, and all orders are subject to seasonal and supply-based changes.

Limitation of liability

We are not liable for indirect or unforeseeable damages arising from use of our services or website content.

Indemnification

You agree to defend and hold harmless Primoraeon and its staff from claims or liabilities arising from your violation of these terms or misuse of our site.

How disputes are resolved

Our aim is to resolve issues quickly and fairly through our established support process. If unresolved, formal resolution procedures apply.

Governing law and jurisdiction

All terms are governed by the laws of Australia, and any legal matter will be resolved within this jurisdiction.

Termination

We may terminate your access to our services or site for breach of these terms or unlawful activity at our discretion.

Modifications

We reserve the right to amend these terms. Any changes will be reflected with the updated date at the top of the page.

Severability

If any term is deemed invalid, other terms remain in effect.

Entire agreement

These terms comprise the entire agreement between you and Primoraeon regarding our services.

Contact and support

For support, questions, or feedback regarding these terms, please contact our customer care team.